We hope you are completely satisfied with your Bugsy purchase.
Please email quoting your order number before returning any item
If you do wish to return an item from the “SHOP” for any reason you may do so up to 14 days from the date of dispatch for a full refund (less postage costs) or an exchange, as long as it’s returned to us in its original condition & packaging
Goods must be unworn ,with all tags hygiene strips still in place.
In the interest of hygiene, please wear underwear when trying on briefs and avoid make up coming into contact with underwear or clothing when trying them on. We will refuse to refund or exchange if it’s clear this hasn’t been done, and return the goods to you.
Please also note that we cannot accept returns on the following:
- Any item that is returned more than 14 days after receipt.
- Any item that is damaged / has missing parts or is not in its original condition
- Any item that the tags, hygiene stickers or labels have been removed
After we have received your refund request, we will process the refund and notify you via e-mail. The refund will be in the same form of payment that you originally used.
We aim to process refunds and exchanges immediately however during busy times it may take a few days. Please allow up to 14 days for refunds to be credited to your original payment method.
Please make sure goods are securely packaged to avoid damage in transit. We also advise that you send item back recorded delivery or special delivery so a signature is required to avoid any loss in the post
Exchanges are sent out free of charge.
Any items bought from the CUSTOM DESIGN page cannot be returned unless faulty due to the fact they are custom made
please make sure you know your size and if you would like to have any fabric samples then please email and we can send swatches
Any items from either the SHOP or BIKINI BUILDER that are received faulty can be repaired replaced (exact colour and sizes match for original purchase) or refunded at our discretion
If any items either from the SHOP or BIKINI BUILDER become faulty after a period of time then please contact customer services before returning it. Please Email
Returns should be sent to:
Unit 1, 32 Landseer Road
Hove, East Sussex
We aim to take 2-3 working days for ready to wear pieces and up to 10-14 working days s for production of the build your own items, as they are made to order ( in busier times it may take longer but we will email you if there are any delays)
If you need your goods quicker please do ask as we can try to push your order through quicker
Disclaimer for Build your own …
Any items that are purchased through the “build your own” section will be charged at the Build price, please check that your item is not available in our ready to wear range before purchase as no refunds will be given. Also depending on where fabrics have been cut, there may be slight differences in appearance for e.g. if you choose multi stripe as a trim it could be any of the colors in the material and plain colors could vary from different batches of material.